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Factory Direct
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Privacy Policy

Information We Collect

When you place an order with us, we ask you to provide your name, shipping and billing address, telephone number, email address, credit card information, date of birth, and so on. We also keep a record of your product purchases.

 Our primary goal in obtaining this information is to provide you with a smooth, customized shopping experience, as quickly and easily as possible. We may also use it to improve your overall shopping experience, including:

Improving the content on our websites - We may use cookies to find out which parts of our sites are visited the most and how easy it is our websites are for customers to use.

Enhancing your online shopping experience - We may use your information to recognize you and welcome you when you visit this site.

Sending marketing and promotional information - If you wish, you may choose to receive product news from us.

Providing customer service - We may send email to consumers who did not complete the whole online buying procedure to see if a consumer needs additional product information about purchasing our merchandises or if there was a problem using the site. This abandonment email is a one-time email; no follow-up emails are sent if the consumer does not respond to this one and no record of this abandonment is kept.

In the process of completing an order, we share your contact information with the merchant and fulfillment partners, as necessary to process the order. Outside of the order process, you will not receive any communication from us or from those individuals without your authorization. We do not sell your contact information or provide it to third parties.


In general, you can visit most of our websites without telling us who you are or disclosing any of your contact information. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.


Editing, Updating, Correcting, and Deleting Your Information

 If you need to update or correct your email address, mailing address, to change your preferences for newsletters, other marketing information, and other contact information with us, please log into your account and change the information by clicking on the applicable links.